(ML)Director, Business Management, Asia
The Role ResponsibilitiesTo support Regional Client Coverage business (Asia & Global Segments) in delivering business requirements and results.
The role is focused on driving business performance / results through 1facilitating the implementation of Bank-wide and Client Coverage initiatives 2supporting discussions and decision-making at various forums / committees and 3delivering efficiency, change, and business performance agendas.
The role involves a combination of routine, project and ad-hoc workSpecific areas of responsibility will include:
Business Performance (Revenues and Returns)Analysis of Revenues and Returns for Client CoveragePreparation of performance presentations for various stakeholdersTracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivityBusiness Strategy & Project ManagementEnsure Regional Client Coverage MT & Business Development (where relevant) execution support requirements are met as articulated in the business strategy, objectives and as subsequently identified as priorities in response to changing circumstancesExecute plans to optimise people, processes and systemsEnsure Client Coverage frontline awareness of key operational changes impacting clients, RMs and the broader client teamsSupport and represent the region for the execution of specific business-related projectsSales planning enablement & client portfolio managementOversee Account Plan execution within renewal timelinesReview & track adequate coverage of platinum, gold, silver & portfolio tier clientsCo-ordinate tail management and run-off trackingWork with marketing teams to define, execute and track the marketing & client engagement plansContinuous improvement initiativesKeep abreast of best practices in learning and development to raise the performanceOptimise current processes to meet customer requirements (internal and external)People and TalentSupport the region in delivering against HR objectives and initiativesWork closely with Business Development team on RM scorecardsSupport the annual P3 process (compensation, bonus and promotions)Help to develop and manage the region Client Coverage Conduct Plan, ensure all the actions are executed in timely mannerRisk, Control & GovernanceAwareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the roleResponsible for delivering effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as requiredDevelop a strong conduct, risk and control environment to minimise operational loss and audit failures and in partnership with Client Coverage MT members / other relevant stakeholders to ensure appropriate focus on issues and resolutionBusiness AdministrationCo-ordination on headcount management and cost managementConsolidation review and refinement of information required from various stakeholdersMaintenance of various administrative elements:
Org Charts, Distribution Lists, Trackers, etc.
Co-ordinate staff training programmes and initiativesRegulatory & Business ConductDemonstrate an awareness of the sensitivity of some of the information presented with.
Display exemplary conduct and live by the Group's Values and Code of ConductTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered BankThis includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of ConductLead the Client Coverage Business management team to achieve the outcomes set out in the Bank's Conduct Principles:
Fair Outcomes for Clients; Financial Crime Compliance; The Right EnvironmentEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance mattersKey StakeholdersRegional & Country Client Coverage HeadsRegional Client Coverage MTRegional & Country CEO officeCCIB Business Development teamOther countries/regional & segments business planning managersRegional support functionsRegional CCIB product partnersL&D team and Learning AcademiesGIAOther ResponsibilitiesEmbed Here for good and Group's brand and values in the Client Coverage Business Development teamPerform other responsibilities assigned under Group, Country, Business or Functional policies and proceduresOur Ideal CandidateQualifications and Skills:
Masters or Bachelors degreeComprehensive knowledge of risk governance frameworks & quality framework and processesProactive and positive with the ability to make good / sound decisions and use independent judgementProject and Program Management skills to monitor specific projects and take ownership of issues / tasksAbility to create effective work relationships across functions & bordersInterpersonal skills in networking, influencing and decision takingGood presentation, time management, negotiation and influencing skillsExcellent written & oral communication skillsCan work independently to strict timeframesFocused, organised and results-orientedExperience of working with senior stakeholdersAbility to influence senior staff and offshore shared services teams and drive change agendaAssertive, tenacious and willing to challenge when requiredKnowledge of the Global regulatory environment and the ongoing developmentsInterpersonal skills in networking, influencing and decision takingContributes to:
Effective governanceRisk escalation and awarenessEffective QualityEffective TrainingEffective CommunicationRole Specific Technical CompetenciesBusiness MarketsFinancial AnalysisRisk ManagementPlanning:
tactical, strategicManaging ChangeRelationship managementAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impactFor more than 160 years, we've worked to make a positive difference for our clients, communities, and each otherWe question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than beforeIf you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from youYou can count on us to celebrate your unique talentsAnd we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behavioursWhen you work with us, you'll see how we value difference and advocate inclusionTogether we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellBe better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locationsTime-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimumFlexible working options based around home and office locations, with flexible working patternsProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learningBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied toIf you are invited to take an assessment, this is great newsIt means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.
sc.
com/careersThis employer is a corporate member ofmyGwork - LGBTQ
professionals, the business community for LGBTQ
professionals,students, inclusive employers & anyone who believes in workplace equality.
Recommended Skills People Management Promoting Process Improvement Health Administration Registration Problem Solving Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
The role is focused on driving business performance / results through 1facilitating the implementation of Bank-wide and Client Coverage initiatives 2supporting discussions and decision-making at various forums / committees and 3delivering efficiency, change, and business performance agendas.
The role involves a combination of routine, project and ad-hoc workSpecific areas of responsibility will include:
Business Performance (Revenues and Returns)Analysis of Revenues and Returns for Client CoveragePreparation of performance presentations for various stakeholdersTracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivityBusiness Strategy & Project ManagementEnsure Regional Client Coverage MT & Business Development (where relevant) execution support requirements are met as articulated in the business strategy, objectives and as subsequently identified as priorities in response to changing circumstancesExecute plans to optimise people, processes and systemsEnsure Client Coverage frontline awareness of key operational changes impacting clients, RMs and the broader client teamsSupport and represent the region for the execution of specific business-related projectsSales planning enablement & client portfolio managementOversee Account Plan execution within renewal timelinesReview & track adequate coverage of platinum, gold, silver & portfolio tier clientsCo-ordinate tail management and run-off trackingWork with marketing teams to define, execute and track the marketing & client engagement plansContinuous improvement initiativesKeep abreast of best practices in learning and development to raise the performanceOptimise current processes to meet customer requirements (internal and external)People and TalentSupport the region in delivering against HR objectives and initiativesWork closely with Business Development team on RM scorecardsSupport the annual P3 process (compensation, bonus and promotions)Help to develop and manage the region Client Coverage Conduct Plan, ensure all the actions are executed in timely mannerRisk, Control & GovernanceAwareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the roleResponsible for delivering effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as requiredDevelop a strong conduct, risk and control environment to minimise operational loss and audit failures and in partnership with Client Coverage MT members / other relevant stakeholders to ensure appropriate focus on issues and resolutionBusiness AdministrationCo-ordination on headcount management and cost managementConsolidation review and refinement of information required from various stakeholdersMaintenance of various administrative elements:
Org Charts, Distribution Lists, Trackers, etc.
Co-ordinate staff training programmes and initiativesRegulatory & Business ConductDemonstrate an awareness of the sensitivity of some of the information presented with.
Display exemplary conduct and live by the Group's Values and Code of ConductTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered BankThis includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of ConductLead the Client Coverage Business management team to achieve the outcomes set out in the Bank's Conduct Principles:
Fair Outcomes for Clients; Financial Crime Compliance; The Right EnvironmentEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance mattersKey StakeholdersRegional & Country Client Coverage HeadsRegional Client Coverage MTRegional & Country CEO officeCCIB Business Development teamOther countries/regional & segments business planning managersRegional support functionsRegional CCIB product partnersL&D team and Learning AcademiesGIAOther ResponsibilitiesEmbed Here for good and Group's brand and values in the Client Coverage Business Development teamPerform other responsibilities assigned under Group, Country, Business or Functional policies and proceduresOur Ideal CandidateQualifications and Skills:
Masters or Bachelors degreeComprehensive knowledge of risk governance frameworks & quality framework and processesProactive and positive with the ability to make good / sound decisions and use independent judgementProject and Program Management skills to monitor specific projects and take ownership of issues / tasksAbility to create effective work relationships across functions & bordersInterpersonal skills in networking, influencing and decision takingGood presentation, time management, negotiation and influencing skillsExcellent written & oral communication skillsCan work independently to strict timeframesFocused, organised and results-orientedExperience of working with senior stakeholdersAbility to influence senior staff and offshore shared services teams and drive change agendaAssertive, tenacious and willing to challenge when requiredKnowledge of the Global regulatory environment and the ongoing developmentsInterpersonal skills in networking, influencing and decision takingContributes to:
Effective governanceRisk escalation and awarenessEffective QualityEffective TrainingEffective CommunicationRole Specific Technical CompetenciesBusiness MarketsFinancial AnalysisRisk ManagementPlanning:
tactical, strategicManaging ChangeRelationship managementAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impactFor more than 160 years, we've worked to make a positive difference for our clients, communities, and each otherWe question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than beforeIf you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from youYou can count on us to celebrate your unique talentsAnd we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behavioursWhen you work with us, you'll see how we value difference and advocate inclusionTogether we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellBe better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locationsTime-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimumFlexible working options based around home and office locations, with flexible working patternsProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learningBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied toIf you are invited to take an assessment, this is great newsIt means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.
sc.
com/careersThis employer is a corporate member ofmyGwork - LGBTQ
professionals, the business community for LGBTQ
professionals,students, inclusive employers & anyone who believes in workplace equality.
Recommended Skills People Management Promoting Process Improvement Health Administration Registration Problem Solving Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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